How can we help you today?
Search the answers below, or write to us. Shahidi Box is a product of Receipters, so Receipters support looks after it. Every message is read by a person, not by a robot.
- Replies by email
- WhatsApp in Kenya and the USA
Contact Receipters support
Pick the way that suits you.
How quickly we reply
- General and early accessWithin 3 working days
- Shops and POS vendorsWithin 3 working days
- Security reportsWithin 3 working days
- Legal and authoritiesWithin 3 working days, once the request is checked
- Data and privacy requestsWithin the legal limits: 7 days to see your data, 14 to correct or delete it
Email is best for your data, an account or the law, because we keep a record of it. WhatsApp is good for a quick question. Please never send a password, PIN, sign-in code or recovery key on either. We will never ask for them.
Send us a message
Tell us what you need. We reply by email.
What is it about?
Choose a topic and the message form fills in the subject for you.
General questions
Anything about Shahidi Box, how it works, or whether it is right for you.
Write to us about thisEarly access
Trouble signing up, a wrong number or email, or a question about when you will be invited.
Write to us about thisSigning in
Forgot your password or PIN, no code in your email, or locked out of your box.
Write to us about thisShops and POS vendors
Connect your till, ask about the pilots, or find out what integration needs.
Write to us about thisData and privacy requests
See, correct, export or delete your data, or withdraw your consent.
Write to us about thisSecurity reports
Found a weakness or suspect an incident? Tell us, and see our good-faith policy.
Write to us about thisLegal and authorities
Notices, court orders and requests from authorities.
Write to us about thisAccessibility
Something on this website is hard for you to use? We will fix it.
Write to us about thisPartnerships and press
Working together, speaking, or writing about Shahidi Box.
Write to us about thisFeedback and ideas
Something you wish Shahidi Box did, or something we got wrong? We read every note.
Write to us about thisNo topic matches . Write to us and we will answer it.
Good to know.
Keep secrets out of email
Never send us a password, a sign-in code, your recovery key or a full card number. We will never ask for them, and nobody at Receipters needs them.
Say which phone or email
For early-access questions, tell us the phone number or email you used to sign up, so we can find your entry.
Quick answers
Many questions are answered in the FAQ, the privacy notice and how we protect receipts.
We are pre-launch
Shahidi Box is not open to the public yet, so there is no live account to help with. We can help with early access, pilots and any question about the plan.
Receipters Technologies Limited.
Shahidi Box is a product of Receipters Technologies Limited, and Receipters support looks after it. Every channel on this page leads to the same team. For the legal details, see legal and compliance.